Returns

Delivery, Returns and Cancellations

1. Delivery of the products shall be made by the Seller or his agent notifying the Buyer that the products are available for collection at the Sellers premises or for delivery to such place as the Buyer may specify at the time the order is placed.

2. Normal delivery times are Monday to Friday between 8.00am and 6.00pm excluding public holidays. Deliveries at other times are possible by prior arrangement but can incur a surcharge.

3. The Seller shall use his reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence.

4. The Seller shall not be liable for any delay in delivery how so ever caused.

5. Furnish Your Home offer a premiere, two man delivery service as standard for all items that are not suitable to be sent via an overnight courier. Delivery addresses in the more remote parts of the country may incur a surcharge which will be calculated at the checkout.

6. For delivery to Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we will deliver to a nominated mainland GB address e.g. a port at our standard delivery rate for that area. For Northern and Southern Ireland the seller will use a third party courier and delivery times may be increased. The seller shall deliver the goods suitably packaged and in good condition to the forwarding carriers. The seller can not be held responsible for damage that occurs there after. Onward shipping from that point is the responsibility of the customer unless prior arrangement is made and confirmed in writing by the Seller with such confirmation outlining any additional costs that this service may incurred that will be met by the Buyer. Orders placed from and delivered to the Channel Islands will not be subject to VAT.

7. Where an order contains more than one item, the complete order will be delivered at the same time once all items are available. If it is required to deliver the order in part, the Seller reserves the right to charge for each delivery made until the order is complete.

8. Where a delivery date has been agreed with our carrier but the Buyer isn’t present to receive the delivery we reserve the right to charge the customer a minimum of £25 to coverpart of the cost of the failed delivery.

9. An order may be cancelled at any time between the placement of the order and 7 working days following delivery of the goods. All cancellations must be confirmed in writing by letter, fax or e-mail at cancellations@furnishyourhome.co.uk.

10.If the Buyer wishes to cancel their purchase for any reason they must do so, in writing by fax, e-mail or letter. Orders cancelled within 7 working days of delivery, a full refund on all products cancelled will be issued, all products must be returned to us in the same condition they were at the time of delivery and in their original packaging at the Buyers expense alternatively Furnish Your Home can arrange collection at the cost levied by the carrier. Any monies which have been paid will be refunded within 30 days less the cost of the collection fee provided that the Seller receives the goods in the same condition they were at the time of delivery and with their original packaging. Items which are not adequately packaged at the time of collection will not be collected and a charge levied by the carrier to cover the cost of a failed collection. The Buyer as a period of 6 months from the order date to advise the seller of any Fault with Goods in writing via fax, letter or email at faults@furnishyourhome.co.uk. Goods that are faulty within the first 6 months will be repaired or replaced with the same item at no cost to the buyer. Please note this also applies to items of upholstery. For items that are specially commissioned or ordered in non standard sizes and/or colours we require full payment when placing the order and these items can not be cancelled or returned.

11. Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.

12. Upon delivery an adult must be available at the address to check and acknowledgereceipt in a safe and satisfactory condition.

13. Any damages, shortages or discrepancies must be notified in writing by fax, letter or email at faults@furnishyourhome.co.uk to our customer services department within 48 hrs.

Self Assembly Products

1. Furniture and products for self assembly are to be assembled by the Buyer unless prior arrangement is made with the Seller. These items are clearly marked on our website.

2. If Self assembly products are to be returned they must be unused and with their original packaging and cannot be returned once assembled or part assembly has taken place.

3. Any shortages or damage to self assembly products should be notified to our customer services department. The replacement components will be supplied not the entire product.

Acceptance Of Products

1. Other than where the Buyer acts as a Consumer the Buyer shall be deemed to have accepted the Products 7 working days after delivery to the Buyer.

2. After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract.

Title & Risk

1. Risk of damage to or loss of the Products shall pass to the Buyer upon delivery.

2. Not with standing any other provision here in title in the Products shall not pass to the Buyer until the Seller has received in cash or clear funds payment in full.

3. The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which remain the property of the Seller, but if the Buyer does so all moneys owing to the Seller shall (without prejudice to any other right or remedy on the Seller) immediately become due and payable

Additional Costs

The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions or through failure or delay in taking delivery or through any acts or default on the part of the Buyer, its servants, agents or employees.

Contact

If you have any queries or questions please contact us on 01484 462297