Delivery and Returns

Delivery

Charges

Standard delivery - mainland UK
Items over 30kg - two man service

FREE
Delivery within 3 - 5 days between 8am and 8pm

Next working day delivery - mainland UK or Select a Day - mainland UK
Item under 30kg

FREE

Delivery before 12pm next working day - mainland UK*
Item under 30kg

£9.99

Saturday delivery - mainland UK*
Item under 30kg

£12.99

Standard Free Delivery
Items order via our standard free delivery option will arrive on a weekday between the hours of 7am and 8pm. Our couriers don’t deliver on public holidays. Delivery for items over 30kg takes between 3-5 days.

If your item weighs more than 30kg, it will be delivered by our two-man service, again completely free of charge. The item will be delivered to the main door of your premises. If you live in a block of flats, it will be delivered to the main door.

Postcode coverage
If you live in one of the following postcode areas, you may have to wait a little longer for your order: EX39, TD9, DG9, KA7, SA73, TR19. We can deliver items throughout mainland UK, excluding the Scottish Highlands and the following postcodes: KW, IV, AB, PH, DD, PA.

Delivery the next working day
All our standard delivery options are completely free of charge, and any orders placed before 3pm that are under 30kg will be delivered the next working day. If you place your order on a Friday before 3pm, it will be delivered the following Monday, unless it’s a public holiday.

Choose a day that suits you
We know that some days are less convenient than others - that’s why we allow you to pre-select the day your new items will be delivered. If you choose delivery between Monday and Friday, your items will be delivered on your chosen day at no extra charge (excluding bank holidays and public holidays).

While we will do our best to deliver your goods on your chosen date, there may be times when we’re not able to do so. If this should happen, we’ll be in touch immediately with alternate date options for you to consider.

You may receive a call before your item is sent to arrange a time to suit you. In this event, you’ll be given a three-hour window, so you don’t have to wait for your items to arrive.

Delivery before 12pm - Monday to Friday
If you’d like your items to be delivered before 12pm the next working day, simply select this item at checkout. Pre-noon delivery does come at an additional charge of £9.99. Please ensure that you place your order before 3pm to ensure timely delivery.

Saturday delivery
If your item is under 30kg, you can choose a Saturday delivery at an additional cost of £12.99. Saturday deliveries will be made between 8am and 6pm.

Undelivered items
If, for any reason, you’re not home when our courier attempts to deliver your items, you’ll be left a calling card with details of who you need to contact to re-arrange the delivery. If you don’t re-arrange delivery within five working days, the items may be returned to us. Re-delivery will then result in an extra charge to you.

Additional information
● Monday to Friday are classed as working days
● Any orders placed on a weekend will be processed the next working day (excluding bank holidays)
● Any order placed on a bank holiday will be processed and dispatched the next working day

Free returns
We’ve made our free returns service as simple and stress-free as possible. We only stock the very best in premium furniture that we believe you’ll be happy with. However, we appreciate that sometimes, you may need to return an item to us. If you need to make a return, follow these simple steps:

1. Call us on 0121 5673131, or email returns@furnishyourhome.co.uk within 30 days of your item arriving
2. Pack up your items. Make sure they’re in an unused condition, and haven’t been assembled yet. Also, please ensure that items are in their original packaging.
3. One of our couriers will call you to arrange collection.
4. The courier will arrive with a pre-printed label for the outside of the delivery box
5. Once we’ve received your item(s), we’ll process your refund, subject to our terms and conditions. Please be aware that this process can take up to seven working days.

Faulty or damaged items
In the unlikely event that you receive anything other than perfect from Furnish Your Home, please let us know and we’ll put it right as soon as we can. If the product is damaged, simply email returns@furnishyourhome.co.uk, and include your name, address and order number, and we’ll be straight back in touch to help you.