Frequently Asked Questions

If I need to get in touch, can I speak to a real person?
Certainly. Our friendly customer support team are waiting to take your call on 0121 567 3131. You can find our phone line opening times here. Or you can drop us an email on customercare@furnishyourhome.co.uk.

What condition is your stock in?
Every item we sell is 100% brand new.

How much does delivery cost?
We offer standard delivery and next day delivery (items under 30kg) completely free of charge to UK mainland addresses, and items will be delivered within five working days. Alternatively, you can select before 12pm, or a Saturday delivery.

What if I’m not at home when the courier tries to deliver my items?
If you’re not at home when the courier attempts to deliver your new furniture, you’ll be left a calling card. On the card will be all the necessary contact information you’ll need to arrange re-delivery. Alternatively, we may contact you directly to arrange re-delivery.

What if my chosen item is out of stock?
If your chosen item is not currently in stock, please enter your email address, and we’ll notify you when it’s back in stock and ready to be ordered. Alternatively, you can give our customer support team a call on 0121 567 3131 and place an order to reserve the item for delivery as soon as it is back in stock.

The item I’ve received is damaged, what can I do?
In the unlikely event that you’ve received a damaged item, please ensure that you get in touch and notify us within 30 days of receipt. Unfortunately, if you let us know after 30 days, we won’t be able to provide a refund or exchange the item.

If your item has missing parts, or doesn’t function correctly, we’ll send you the replacement parts or, if necessary, a replacement item. If, for any reason, we’re not able to replace the item, we’ll offer you a full refund, or you can select an alternative item from our website.

What is your returns policy?
Returns are easy with Furnish Your Home. If you change your mind, you can return goods you’ve ordered from us for any reason within 30 days of receipt for a full refund or exchange. This does not affect your statutory right to cancel.

Are you VAT registered?
We are VAT registered, and can provide a VAT receipt if you need one. Just call or email customer support.

How can I pay?
Payment can be made using a credit card or a debit card through our secure online payment system. We accept Visa, Visa Electron, MasterCard, Maestro, and JCP cards. Alternatively, you can pay using PayPal.

If you’re not comfortable making payment online, you can call our customer support team on 0121 567 3131, who will be able to securely process your payment over the phone.

Do your products come with a guarantee?
We provide a manufacturer’s guarantee of twelve months on all our domestic items. Please be aware, though, that every piece we sell is built to be used inside the home, and as such, all are intended for domestic use only. If you use them outside this environment, the guarantee will be invalid.

How can I get in touch with you?
Whatever your query, we’re here to help. Simply call our customer support team on 0121 567 3131, or email customercare@furnishyourhome.co.uk. You can also now chat with our team - just click the chat window at the bottom of your screen.

To enable us to deal with your enquiry quickly, please provide your full name, address, phone number and, if you’ve already placed your order, your order number.